Share review of Glenlyn Medical Centre

Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We strive to provide a consistently reliable service and an excellent level of patient care. Nationally, we are seeing an increase in demand for GP appointments and we are also experiencing this locally, which means we are busier than ever. We do have an Urgent Care Clinic for appointments on the day. The Urgent Care Clinic is sit-and-wait at the Giggs Hill branch. This site has a very spacious waiting room and there is a large onsite carpark available to use. As a result of the relocation of this clinic, the demand for parking at Glenlyn has been reduced. The Urgent Care Clinic caters for sudden problems like sore throats, rashes and fevers. Patients have access to experienced Advanced Nurse Practitioners who can diagnose and prescribe for these conditions, just like doctors. They have taken additional qualifications in diagnosis and prescribing. The Advanced Nurse Practioners are also able to direct complex cases to doctors at the surgery if there is a need. By ringing either Glenlyn (0208 979 3253) or Giggs Hill (0208 398 8619), GP and nurse appointments can be booked at either location that you choose. You can call and ask for a ‘prebookable appointment’ at any time. There is a rolling programme of releasing ‘prebookable appointments’, so that there are appointments available daily. The majority of appointments are released at 8 am and do go very quickly despite the number of appointments we have to offer. We also have the facility to book certain appointments online. To take advantage of this, please visit the Practice for this to be arranged for you. We appreciate your feedback and your comments will be used as part of our staff training, in order to improve the level of care we provide.