Glenlyn Medical Centre 2015-05-09 Person 1 5 0

Difficulty in booking an appointment. Online system, seems to have a loop hole, where patients can 'block book' appointments and just not to turn over if they don't need them without cancelling properly. Strong suggestions to do a discharge and 're-instaiting' patient status fines have be made on a social website, which seems to be a good possible solution to the problem. Some receptionists are amazingly good in their manners and informations, some of them totally the opposite, even deciding when an appointment is deemed urgent or not without any medical training at all. In some cases extremely rude! Doctors turnover has only gotten worse in the past 5 years. The stubbornness of the Partners not to allow new partners into the practise have costs the surgery to loose amazing good doctors and when queried, they blame the doctors who left the practise rather than taking responsibility. The excuses given are in some cases, completely patronising suggesting that doctors do not want to work long hours! Who on earth trains as a doctor, has a practise of over 15 years and then complaints of long working hours?! The truth is they leave when an opportunity to become a partner somewhere else comes available. Locum doctors are not interested in even reviewing one's history before walking in, which is also a waste of resources!