Glenlyn Medical Centre 2015-04-01 Person 1 5 0

I have been a patient at this practice for 20 plus years and in the last 5 years this practice has been shocking, its a shame because it has recently picked up again and has some very nice GP's. Unfortunately this can not be said about the reception staff, they are rude, unhelpful and disrespectful. I am a reception manager myself and if my staff treated people the way they do i would appalled. Just yesterday I called for an emergency appointment only to be told by a machine that i was 25th in the que. I then called back and was 3rd in the que and waited 60 minutes before giving up and putting the phone down. I then went to my local pharmacy to ask for advice. I have called again today and been told that even though i have had severe head pain for 4 days that all appointments have gone for today and i would have to call again tomorrow at 8 and "hopefully you will be able to speak to someone, but there is nothing i can do today". The NHS wonders why A&E department waiting rooms are so crowded, I cannot believe this is a service i pay for every month in my hard earned wages. A total disgrace, maybe they shouldn't be accepting more new patients as they clearly cannot provide a service for the ones they have.