Share review of Glenlyn Medical Centre

Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We continually strive to provide a consistently reliable service and an excellent level of patient care. We do have a dedicated Urgent Care Clinic that caters for sudden problems such as sore throats, rashes and fevers. This clinic is now based at the Giggs Hill branch site, where there is large onsite car park and a spacious waiting room. The clinic appointments are booked on the day. Our Urgent Care Clinic does have limited capacity, and when it is full you would need to attend a walk-in centre or A&E if it is for an urgent reason. Alternatively, you can try the next day for an appointment. Due to the merger of Glenlyn with Giggs Hill, there is a growing range of services available to all patients. By ringing either Glenlyn (0208 979 3253) or Giggs Hill (0208 398 8619), GP and nurse appointments can be booked at either location that you choose. You can call and ask for a ‘prebookable appointment’ at any time. There is a rolling programme of releasing ‘prebookable appointments’, so that there are appointments available daily. The majority of appointments are released at 8 am and do go very quickly despite the high number of appointments we have to offer. We also have the facility to book a number of appointments online. To take advantage of this, please visit the Practice for this to be arranged for you. Nationally, we are seeing an increase in demand for GP appointments and we are also experiencing this locally, which means we are busier than ever. We have a full-time Practice Nurse and three Doctors who have recently joined our team. We continue to undertake recruitment to extend the team further. We are also expanding our administration team and providing them with additional training to help improve how we work as a Practice. We appreciate your observations and your comments will be used as part of our staff training, in order to improve the standard of care and level of service we provide.