Share review of Glenlyn Medical Centre

Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We continually strive to provide a consistently reliable service and an excellent level of patient care. By ringing either Glenlyn (0208 979 3253) or Giggs Hill (0208 398 8619), routine GP and nurse appointments can be booked at either location of your choice. You can call and ask for a ‘prebookable appointment’ at any time. There is a rolling programme of releasing ‘prebookable appointments’, so that there are appointments available daily. The majority of appointments are released at 8 am and do go very quickly despite the number of appointments we have to offer. We fully understand your concerns regarding continuity. Although patients may not see the same GP at each visit, the patient’s records are available at the time of their appointment. We do always try to offer appointments with the same GP but unfortunately this is not always possible. We also have the facility to book certain appointments online. To take advantage of this, please visit the Practice for this to be arranged for you. We do have an Urgent Care Clinic for appointments on the day. The Urgent Care Clinic is sit-and-wait at the Giggs Hill branch. This Clinic caters for sudden problems like sore throats, rashes and fevers. Patients have access to experienced Advanced Nurse Practitioners who can diagnose and prescribe for these conditions, just like doctors. They are also able to direct complex cases to doctors at the surgery if needed. The Glenlyn Medical Centre is a training surgery. This means that some physicians start here and go on to specialise in their chosen field. We are very grateful to those who have remained and provided stability. However, now we are very happy with our medical team of Doctors, Advanced Nurse Practioners, Nurses and Health Care Assistants. Nationally, we are seeing an increase in demand for GP appointments and we are also experiencing this locally, which means we are busier than ever. We continue to undertake recruitment to extend the team further. We are also expanding our administration team and providing them with additional training to help improve how we work as a Practice. We appreciate your feedback and your comments will be used as part of our staff training, in order to improve the level of care we provide.