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Glenlyn Medical Centre 2015-03-02 Person 1 5 0

Please avoid this centre if you are seeking for help. This is the worst experience with medical (reception) staff approach ever and you can hardly rely on this institution to provide you with any health care. I am registered at GMC (Glenlynn Medical Centre) and after undergoing spine surgery I was following the procedure to came in with the letter from neurosurgeon to inform GP what kind of operation I had and also to make appointment for removing stitches after the surgery. Such shocking reaction I was rewarded with. Two receptionists were sitting behind the desk, none of them welcomed me when entering the building nor showing a bit interest I was standing at the desk. The worst came when I asked them for help. Without checking computer first answer was 'I do not know if something is available', which followed 'I have nothing available for Friday' Did not even want to see the letter from Hospital, not asking me a single question if I am able to move or whatsoever she said I have to go to walking clinic. So I asked to speak to the manager to explain my problem so maybe she might be willing to help or give me some warm advice if receptionists were not willing to. Ms. Jan Flynn (admin staff manager) showed me her non-interest as well and sent me to a walking clinic right away. I really stayed speechless whether something like that is possible to happen in healthcare and someone with such approach can work in customer service in health care at all. I am extremely disappointed and sorry for doctors at this centre, because first step into GMC gives you the worst impression ever. I fully understand Friday availability might be limited, but such ignorance was more than shocking. I am expecting someone to give me a feedback and really hope to not need Glenlynn Medical Centre for something more serious than removing few stitches after operation. They might have told me if they did not feel to be qualified for that. Thank you for looking to this and coming back to me shortly.