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Garlinge Surgery
2015-01-21
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Written by a patient
Written by a patient 21st January 2015
The doctors surgery booked me an appointment for my babies second lot of jabs, I turn up for the appointment today and am told by the nurse that she cannot do them as it has been booked too early and I need to rebook for next week. I don't usually complain TBH but this is the last straw after a long list of errors and problems with this surgery including repeat prescriptions not being filled, repeat prescriptions not being sent to the pharmacy as requested. And being told by Dr Mahohar that if I had breastfed for longer then my baby would not have reflux!!
27th January 2015
Response from Garlinge Surgery
Clearly an administrative error as the receptionist did not calculate the age of the baby when appointment was requested. Apology for failure on the surgery's part. In future please do help our staff who are busy booking appointments and may in a rush miscalculate the dates by providing them the date after which you need the appointment. The error was not intentional really sorry for the inconvinience caused.