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Garlinge Surgery
2015-01-23
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Written by a carer
Written by a carer 23rd January 2015
After writing a letter of complaint regarding the not filling out of requested repeat prescriptions I go to the doctors today to pick up one for my baby. It has not been done again! And I was told quite bluntly that I would have to come back later to get it, clearly I am not expected to have any other commitments.
The time now is 4.00pm, the surgery closes at 6.30 and I have a party to take my eldest to from 4.30 - 6.30. (She runs out of medication tomorrow - Saturday - so I have no choice but to cancel the party my eldest was due to go to, just so I can get it tonight!)
One very very unhappy patient and child. :(
27th January 2015
Response from Garlinge Surgery
Please contact the Practice Manager who will investigate the issue and can discuss it with you. Unfortunately prescribing clerks can only follow instructions/ practice policy. Sometimes what had been requested could mean that the drug is being overused and the GP may decide on an alternative or query the overuse. This can cause delays however the patient's safety is of paramount importance. Really sorry that you had to experience this hopefully this can be resolved by understanding surgery procedures and effective communication. Practice Manager