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Friary House Surgery
2023-12-07
Person
2
5
0
7th December 2023
You are asked to contact them via the online system. I told them I was in pain and needed a medication review. I have heard absolutely nothing from them other than the standard acknowledgement of the receipt of my request. Today I went to pick up my repeat prescriptions at the pharmacy to be told the practice is 3 weeks behind in authorising repeat prescriptions. I’m on heart tablets and my husband is on blood pressure tablets. We could be dead before they authorise our prescription again !! Let’s hope we aren’t.
Suggested improvements
Action and respond to our requests. Surely the minimum we can expect is repeat prescriptions to be authorised on time?