Fleet Medical Centre 2022-09-02 Person 1 5 0

I find your care generally poor despite having good GPs. I find your surgery hit or miss in terms of cleanliness / hygiene. I find your surgery experts in poor-excuse production. I find your receptionists to be quite rude, without sympathies. I find your receptionists are happy to misinform me about my appointments. I find your online service passable, though it is ruined by staff. I find staff replying to website messages, beyond frustrating. I find it next to impossible to get an appointment with my own GP. I find it takes 3-4 weeks minimum to get any appointments at all. I find you ignore / delete any complaints I have made, because they get no reply. I find that the ombudsman cannot investigate until you try yourselves first. So it feels like you are purposely delaying the ombudsman investigation. I have suffered needlessly, and I put a lot of that down to this surgery. My conditions continue to go untreated because of these reasons. I requests documents I need to complain to the ombudsman again. I have been ignored for nearly 2 months trying to complain. I have asked for dispensation and documents so I can find a better surgery. Again this request has been totally ignored so far, 2 weeks later. There is absolutely no reason I would want to remain here, but they prevent me from leaving and also from complaining and progressing that to ombudsman. It's bullying a sickly patient really, shameful.

Absolutely everything needs to be better. Your website is a shambles, the staff who respond to messages rude. Your surgery phoneline is an exercise in depression and timewasting. You seem to make many many errors, yet you hide them or deny them. You seem to have no problem with allowing patients to get worse. You seem to have no sense of responsibility with your mistakes. Your surgery gives out poor advice, does not listen, and wastes our time.