Flatt Walks Surgery 2016-09-07 Person 5 5 0

Helen, Diane and Nikki, the ladies on the front desk are brilliant. There are very helpful, polite and kind to me. They ask how I am doing, that little guesture means a lot to me. The front of house is the first impression a patient gets so it important to have the 'right personalities' on the desk/phone. I am not very mobile so the telephone appointment system works brilliantly. You can get a telephone appointment on the same day. The only negatives for me are: When you talk to a new Doctor you have to start your story again, bring back family doctors that knew your family history. The total lack of interpersonal skills, the lack of compassion shown by some Doctors, Nurses and front of house staff. Personality transplant comes to mind. Generally with in the NHS the focus, driver with money. There is a lot of waste and a number of over worked people. The lack of holistic and 'you need to book another appointment for that'. I could go on, it's enough for today