Share review of Fitznells Manor Surgery

Fitznells Manor Surgery 2019-03-08 Person 2 5 0

The GPs I have seen or spoken to have been excellent. However the practice management seems very poor. It takes a long time for your phone call to be answered - I have experience between 10 and 20 minutes of waiting. The reception staff are usually friendly and helpful, but when they are stressed one or two can become rather brusque, and even hostile, towards patients. The computer systems are clearly failing them frequently which leads to their stress which is then passed on to the patients. The practice building looks very shabby and tired, and so feels intrinsically dirty unfortunately. It is difficult to get an appointment with a GP sooner than one week to ten days in the future.