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Fitznells Manor Surgery
2016-02-23
Person
2
5
0
Written by a patient
Written by a patient 23rd February 2016
The medical staff at the surgery are excellent, but it is extremely hard to get an appointment. I often have to try calling multiple times (up to 27 one morning) over a half hour period to try to get through. Even once you are through you wait on hold for a long time, often there are no appointments available sooner than a week out, by which time most people will no longer need the appointment! More phone line and staff are required, plus I think the Surgery is oversubscribed and they should reduce the number of patients on their books/not take on any new patients - alternatively this surgery is meant to be part of a partnership of surgeries, maybe they could allow patients to book appointments with the other surgeries in their group in order to balance appointment loads?