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Fitznells Manor Surgery
2017-11-02
Person
2
5
0
Written by a patient
Written by a patient 2nd November 2017
The doctors at this surgery are really fantastic but the phone system is shambolic. Today I started phoning just before 8.30 as I usually do, in the hope to be on the phone as they were switching the lines on then got an engaged tone for over 10 minutes, when I got through the queuing system all the appointments were gone for the doctor I wanted to see. I've often had to wait longer than this to get through. You can't pre book an appt for the next day you have to do the whole thing again. If you don't manage to get through as they open the lines it's a nightmare. It might be easier to wait at the surgery and book an appointment in person but this isn't possible if you are trying to get kids to school and you live a 15 minute walk from the surgery. Grrr.
On another note the waiting room is quite shabby and could do with an overhaul.