Fitznells Manor Surgery 2019-05-29 Person 2 5 0

I would really like to say I have received great care but I haven't, in fact for nearly 18 weeks now I have received no care at all and no explanation as to why despite e-mails and numerous phone calls to try to speak to Alison Kirk who, I believe is the Practice Manager, but never available. On February 1st 2019 I visited Doctor Vojka Knezevic about my shoulder who recommended I have some physio. I asked to see a physio at Bourne hall where I had previously received excellent treatment in the past but specifically not at PhysoPlus which is the preferred provider and where I have had a bad experience. Three weeks later I had a letter from PhysoPlus offering me an appointment. To cut a very long saga short this happened three times in all. I cannot fault the doctor who has apologized over the phone on each occasion. Three weeks ago I revived an e-mail from Surrey Downs Clinical Commissioning Group saying that they 'would be in touch in due course after they had received further clarity'. After 18 weeks I am still waiting an answer. Just to ignore me is very rude and certainly not an example of good care.