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Written by a patient
14th June 2019


It is 13.53 on Friday and I have been on hold on the phone for 36 minutes waiting to speak to someone at Fitznells Manor Surgery regarding a mistake in my repeat prescription. This is not an unusual occurrence. Trying to get through to the surgery at any time of day is a long frustrating process. When you do get through, a routine appointment is often only available in two weeks (if you are lucky). The doctors are good and caring. The receptionists (with one exception) are usually polite and helpful.

Recommend
Involvement
Cleanliness
Staff
Appointment