Report this review of Fitznells Manor Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Fitznells Manor Surgery
2023-08-09
Person
3
5
0
9th August 2023
Unfortunately this practise is let down by the abrasive receptionists. GP's are fantastic and always offer a good, professional service.
Suggested improvements
Customer service training in how to be sensitive and responsive to patients concerns, questions and needs. People are generally at their most vulnerable when contacting the surgery and need support. Often calls are met with abrasive staff who are unhelpful and unprofessional.