Share review of Fitznells Manor Surgery

Fitznells Manor Surgery 2023-08-09 Person 3 5 0

Unfortunately this practise is let down by the abrasive receptionists. GP's are fantastic and always offer a good, professional service.

Customer service training in how to be sensitive and responsive to patients concerns, questions and needs. People are generally at their most vulnerable when contacting the surgery and need support. Often calls are met with abrasive staff who are unhelpful and unprofessional.