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Fitznells Manor Surgery 2017-06-19 Person 2 5 0

I try to do as much as possible using the Patient Access app as getting a phone call answered is horrendous - and the grumpy staff are not the easiest to deal with and it should free up much needed time by you not having to serve me. Classic issue today - need to reorder a prescription (different tablets just prescribed by my GP 2 weeks ago), for some reason that prescription does not show on Patient Access so I phone in, (have to wait until after 11am as its for a prescription) and told "we cant do these things over the phone you will have to come to the surgery and fill out a form......and you wonder why the surgery is so busy. Ridiculous and inefficient. The Doc has prescribed it, my notes will show that, just add it on the system so I can self serve - why do I need to visit the surgery and fill out a form?.