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Fitznells Manor Surgery 2019-04-08 Person 1 5 0

The medical staff here are excellent. Sadly, the receptionists are not. Rude, discriminatory, obnoxious don’t even begin to describe them. I waited 15 minutes or so in person to try and book a much needed series of blood tests. I understand that we all need to wait out turn but there was only one patient in front of me. The receptionist blanked me, ignored the tired abs crying baby in my arms and carried on refreshing her computer screen whilst waiting for an email from this patient. When I finally complained, I received no apology and just told they have a first come, first served policy even if the patient in front needs a great deal of time, everyone behind them just have to wait - even if it takes 30 minutes. I was also informed that having a crying baby doesn’t give me preferential treatment. I wasn’t asking for preferential treatment - I just wanted to book my post-natal blood tests. My husband and I left without an appointment and we strapped the children in their car seats. I went back to see if the receptionist had finished with the first patient and she hadn’t. When I complained, I was told by the receptionist that she had seen me waiting but denied I had children with me. Appalling - I didn’t deserve the rudeness and I certainly didn’t deserve to be ignored for so long. But thanks Fitzsnells- the way I was treated made me feel wonderful