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Fitznells Manor Surgery 2016-02-25 Person 1 5 0

Having called 5 times today (25/2/16), and waiting well over 20 minutes for each call to be answered, I had to call again as I had been given news from the hospital and needed my results. I waited 16 minutes, was answered, asked if I could hold and then promptly hung up on. I have then had to call again and go through the same process. This is unfair. I understand you are short staffed but this is ridiculous. Now on the phone still awaiting pick up yet again...through no fault of my own. Not happy,