Fitznells Manor Surgery 2016-06-03 Person 3 5 0

The appointment system is extremely frustrating. One has to start ringing at 8.30am which is almost impossible for anyone who is on their journey to work. Then starts the dance of i) the engaged tone ii) endlessly held in a queue which may eventually disconnect and you have to redial iii) eventually speak to a person who tells you that all the appointments have gone for the day. It is not possible to make an appointment for 2 or 3 days ahead - which is a very poor service for patients. The treatment by doctors and nurses I have always found to be excellent, but dealing with the way the surgery is managed is very vexing. The waiting room is truly filthy. It's a large room but all the chairs are placed in rows touching each other. I do not want to feel the heat from the arms of the two strangers I am forced to sit between. The once white fire surround is thick with dirt as are the wall mouldings. The carpet is stained. There are redundant curtain tracks at the once beautiful windows which do not hold curtains. At least the grey net curtains have been removed. The room needs a radio to reduce the empty echo of the large room and ambient lighting.