Fitznells Manor Surgery 2019-03-08 Person 2 5 0

I would like to make a complaint regarding the service received at Fitznell Manor Surgery. I would like to order a repeat prescription. In previous years I have ordered this via Patient Access but when I tried to do this on this occasion I am unable to. I then phoned Fitznell Manor Surgery and was told via automated message that repeat prescription requests could only be accepted between 11:00 and 13:30. I called back during these times and was told that I now needed to come into the surgery to fill in a form to allow me to order a repeat prescription or make an appointment. This is a waste of my time and more importantly the doctors time! I don’t need to see anyone, just order my repeat prescription. I then tried to make an appointment and was told that there were no appointments for today. I asked to make an appointment for next week and was told that there were no appointments available next week either. I would need to call on the day and make an appointment then. I asked for a telephone appointment and was told that there were no appointments available until next week. I think I have been booked in for a telephone appointment but the receptionist did not give me any idea of when this would be before hanging up on me. I asked for the details to enable me to make a complaint as was told that I would need to write a letter to you to complain. I was told that I could not email the practice manager directly but would need to email this generic email address (which then bounced back to me). This seems a ridiculous long-winded way to order a simple repeat prescription. I look forward to hearing from you with your response.