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31st March 2023


The nurses, especially Natalie and Sue are excellent. The receptionists are very good although they do a difficult job. Appointments are not easy to come by but maybe that's because the doctors are busy. In general, I am very happy with Fern House.

Suggested improvements
My main problem is with the waiting time on the telephone whilst trying to make an appointment. I'm not sure how to resolve this but feel that something better could be done.

Experience
Involvement
Cleanliness
Staff
Appointment