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Fern House Surgery
2020-10-26
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5
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Written by a patient
Written by a patient 26th October 2020
Generally very happy with this surgery. Staff pleasant and helpful. Getting Appointments is difficult, time consuming and frustrating hence the 3 stars for appointments. 3_5 weeks lead time to see named doctor. Would have been even fewer stars But for the fact that the Reception And Admin staff are Obviously under great stress and are working hard.
Suggested improvements
Sort out the phone system to make booking appointments easier and quicker. Either take on more doctors or increase surgery hours to accommodate the large number of patients this practice has.