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They have made changes for the better but as in life you find people don't like change or new technology.
It is all trial and error.
Maybe have a customer helpline for queries small or big I often leave it to get worst. Don't like asking for help unless I have a physical problem with mental health it is such harder I have learnt.
Thank you for taking the time to leave feedback, we are always here to help you so do please ring the surgery if you need any technical advice, Sue or Laura are the 2 main contacts