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Fakenham Medical Practice 2015-06-28 Person 2 5 0

My experience of the pharmacy this morning was very abrupt and rude from the gentleman that assisted me. I am utterly disgusted with the way he responded when I told him I thought I had tonsilitus (bearing in mind I have had it many times before and with evident white spots on the tonsils I knew after trying anti inflammatory and paracetamol it was antibiotics I needed) I was told, 'what else did you expect? Tonsilitus is so generalised so antibiotics aren't prescribed. I was also told that stepsils are glorified sweets so wouldn't have done anything anyway. He didn't even look into my throat or ask any questions regarding how long or what symptoms I had had. I felt fobbed off with a throat spray that is used for a swollen throat NOT white spots. He told me to use it whenever I needed it however reading the instructions it stated every 3-4 hours. Very dissapointed with this service especially when I use the pharmacy and haven't had this response before.