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Fakenham Medical Practice
2015-03-30
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Written by a patient
Written by a patient 30th March 2015
The good points: Receptionist was very helpful as was the nurse.
Bad points: I tried to make an appointment over the telephone to see the nurse for a repeat prescription. The receptionist informed me that I would not be able to book an appointment with the nurse until after the Easter weekend some 9days away. The only option would be to book an appointment through the triage system (anyone who works full time will understand the difficulty in leaving work to attend an appointment during the working day).
Good points: Once you get an appointment the service is very good.
10th March 2016
Response from Fakenham Medical Practice
We apologise for the difficulty you experienced in trying to make an appointment to see a nurse for a repeat prescription. There is a facility at the practice website to order a repeat prescription at www.fakenham-medical-practice.nhs.uk . On the left hand side select Online Service & Repeat Prescriptions and then follow the instructions. You need to have registered with the practice to obtain a User Name and Password to be able to access this service. You could also have left a message for your GP to contact you after the morning surgery and discuss your requirement. He may have been able to authorise a repeat prescription for you to collect at a time which is convenient for you. There is also an extended hours service which allows anyone who works full time to attend for a GP and or nurse appointment between 07:30 and 8 a.m. on a Monday morning and 6:30 p.m. and 7 p.m. on a Monday evening 7 and 8 a.m. on a Tuesday or a Friday morning.