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Fakenham Medical Practice
2015-02-02
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Written by a patient
Written by a patient 2nd February 2015
I had a sore throat and phoned for an appointment. I was told a nurse would ring in the next hour. When she phone she was blunt rude and acted like she didnt care. She asked if i white spots on my throat to which i said no but its really red. I think i may have the start of a throat infection i said. Well unless you have white spots on your throat there is nothing we can do!! Needless to say it was friday and by sunday i had a huge throat infection which then was passed to my wife and children. They had a week off of school. By the time i rang on monday all i got was sorry we have nothing for two weeks!! That nurse has a bit of power and it goes to her head. Needless to say i took the risk and bought antibiotics off of the internet which thankfully cleared it up. If people are ill they need to see a doctor not go through a nurse first.
10th March 2016
Response from Fakenham Medical Practice
We do apologise that you had what appears to have been an unacceptable experience. If this ever happens again please ask for the nurse's name and contact the practice manager by phone or in writing and report what has occurred. She will investigate your complaint, take any action which is necessary to prevent a re-occurrence and respond to you within 10 working days. You are free to do what ever you wish but taking antibiotics purchased on the internet can lead to serious consequences not only for your own health but also for that of others. We have on average 80 calls within the first two hours of any working day from patients wishing to be seen that day. These calls are taken by a fully trained nurse to assess the patient's condition and decide on the appropriate course of action be it to book an appointment with the Duty GP that day, issue self care advice, arrange for prescription to be issued or arrange for a home visit or any other action as is necessary for the patient's health.