Enfield Island Surgery
Written by a patient
5th June 2019
The surgery is descending into farce. Recently, I put in my repeat prescription request. Four days later, it's not ready. Receptionist 1 says I have to ring the doctor on Monday - she can't sort it out of course - and that anyway, my prescription is being discontinued (a completely random untruth). So I go back to the surgery on Monday, and Receptionist 2 says that she is aware of my prescription request but that I can't collect it as it was only made one working day ago. Patiently, I told Receptionist 2 that my request was made five working days ago: she sighed, asked me to wait a minute, came back with my prescription, and then whined to me 'why didn't the receptionist sort this out on Friday?' A time-consuming charade, You couldn't make it up.
On the broader subject of appointments, it is no longer possible to make one. You have to go in at 08:00 or hope to get through by ringing, and then wait for a call back from a Doctor that you may or may not be able to take, and that is typically 5+ hours later. What sort of patient service is this?