Emersons Green Medical Centre 2019-09-27 Person 2 5 0

In my experience with this surgery, I have many many grievances and as someone who is severely ill, I have had many years experience in dealing with them from minor issues to in later years more serious ones. To sum it up? the doctors are awful, they NEVER EVER follow up with anything, they never call you back when they say they will (OR EVER). They are the worst doctors to go to with mental health issues or with most issues in my experience. If it's basic care you want like treatment or advice about a cough or cold or sprained ankle, they'd be fine, just about. Anything more serious? forget it, you have no chance. They act like they don't care, their actions show they, in fact, don't care. The doctors are rude, ignorant and dismissive and good luck if you ever want to actually get through a sentence when talking to them, they constantly cut you off and interrupt, so you never actually get the chance to finish what you needed to say in the first place. They jump to conclusions and assume SO MUCH. Yet if they had only been quiet and let you actually finish your sentence in the FIRST place, they wouldn't have any conclusions to jump to or assumptions to make as they would know what you were trying to say. They are disrespectful and unkind, no wonder most of us have totally disengaged with them and contact them very very rarely, (and are suffering as a consequence) ie: when repeat medication is needed. I have been horrified to see how vulnerable, very very sick patients have been treated. ON THE PLUS SIDE: the reception staff has always been very kind, understanding, helpful. They really do try their best which ok may not ALWAYS be great? but come on, when you have to work under the doctors that are at that surgery? I can see why. The reception staff at LEAST TRY to be kind and to help you and are always patient too. They have a very difficult job working for a practice of doctors that couldn't care less about any of its patients. So I only have good things to say about the ladies on reception, they truly have been so so incredibly wonderful.