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Elliott Hall Medical Centre
2022-02-22
Person
0
5
0
22nd February 2022
After having been a patient at Elliot Hall for 22 years, we have moved out of the area. We received a letter to say that we will be struck off anytime between now and 30 days. Even before I have managed to make enquiries about a new surgery and have them take us on, Elliot hall are quite happy to tell me that I can be left without a surgery if they remove us before we actually get onto a new surgery. The woman I spoke to could hear that I was distressed and upset as it’s Covid times and my husband is asthmatic. She was actually the care coordinator, Janine Wolf who spoke in such a condescending, callous and patronising way telling me several times” let me repeat myself” Finally I said yes, I totally understand you Elliot hall, you are happy to leave us without a surgery not even giving us time to actually make the move. This was a great surgery for so many years. But sadly this has made me realise that perhaps it’s not the Elliot hall we used to love and maybe we are better moving elsewhere asap. Shame on you Elliot hall for treating a patient like this after so many years.
Suggested improvements
Nothing. We will move asap as to not be caught without a surgery.