Eden Medical Group 2017-02-03 Person 3 5 0

I visited the Well pharmacy today to pick up my prescription . I was told it wasn't through yet and to pop to the gp reception to see if it had gone through. I asked at the gp reception and the receptionist said it would take up to 4 days to process I explained I had ordered it online over 2 days ago . She said there was nothing she could do and I was 1 of 38,000 patients her manner was abrupt and I felt extremely embarrassed and I left. I went back after 5 minutes and explained I had no further medication and could I speak to a manager she said there was no manager and she and her colleague rang the dr to ask if they could sign a prescription form . Again I felt embarrassed because she was laughing on the phone . I thanked her for her help but I could have cried how she made me feel . I never went to see the doctor when I was pregnant . I always try and avoid taking my baby to the doctors I take him to the pharmacist to avoid using the doctors unnecessary. I feel I needed to write something because I work in the NHS and if I made a patient feel like this I would be ashamed of myself.