Share review of Eden Medical Group

Eden Medical Group 2019-01-23 Person 0 5 0

Eden Medical is awful from attempting to make an appointment to visiting the doctor. I can never get through on the telephone, i have tried phoning at different times throughout the day and can be waiting 30 minutes for my call to be answered. I now call in at 8am if I need an appointment, however I won’t be doing this in the future as the snotty reception staff now ask why I want to see a doctor and I am made to announce my problem in front of a queue of other people who are waiting at reception. I have then be made to feel that I am not worthy of an appointment and have been told to go to the chemist and try over the counter remedies when I don’t exactly know what the illness is. Turning up at the surgery for appointments on time is a waste of my time. Always running late, the last appointment I had I was left waiting nearly 2 hours past my appointment time and I had to book in half a days holiday at work because of this. Some of the doctors have an attitude problem, not bothered about any issues I have been to see about. The worst case was going to visit a doctor and after spending less than two minutes talking to the doctor, being forced to leave with a prescription for antidepressants even though I did not have depression or any illness linked to depression and I also said I did not want the tablets. I ripped up the prescription in reception. I have had an ongoing medical issue for years, have visited the surgery numerous times and nobody has taken it seriously or offered me any helpful advice. This is perhaps because it is not deemed serious enough, however it impacts on my life every day and it is not depression. I am now trying to find another practice in Carlisle to join. I would NEVER recommend Eden Medical or some of the doctors who practice there. I really think Eden Medical needs to take a long hard look at how it’s being ran, instead of posting patient poll results on their surgery wall bugging themselves up. I have never been asked for my opinion and I don’t honestly agree with the poll results. Eden Medical has let me and my family down, my husband had a serious operation and had complications after surgery, he could barely breathe or walk but I was made to bring him to the surgery. We were not allowed a home visit so he visited the surgery and nearly collapsed in the reception and nobody’s came to help - they all just stood and looked - I am DISGUSTED. Shame on you all calling yourselves medical professionals.