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Ecclesfield Group Practice
2024-03-20
Person
1
5
0
20th March 2024
I don't finish work till 10am so when I ring all appointments are gone. Ring tomorrow they say. Same thing day after day. Please don't send me a text at 4pm asking me to phone the surgery to make an appointment with a doctor to discuss results of blood tests only to be told ring in the morning. Ill try it your way and hope the results of my blood tests are not urgent eh?
Suggested improvements
Don't send a text at 4pm asking me to phone to make an appointment with a doctor to discuss my blood results only to be told phone tomorrow. If an appointment is requested to discuss my blood results why not just send me an appointment with instruction to phone to cancel/change if necessary.
22nd March 2024
Response from Ecclesfield Group Practice
Thank you we value and encourage patient feedback. We offer different options of booking appointments, via online, telephone, patient invitation options via our clinical system.