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30th August 2023


Caller system, can be on phone as caller number 16 and goes down so slowly, may still be there nearly an hour later, to then be told no appts when eventually answer.

Suggested improvements
I don't kniw really is difficult but think better when you rang and would ger thru within 15 mins, not queuing as long.

Experience
Involvement
Cleanliness
Staff
Appointment