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Ecclesfield Group Practice
2023-09-08
Person
2
5
0
8th September 2023
Ridiculous where you are waiting in a huge queue from 8.30 to be informed no appointments. If you are working unable to get appointments unless pre bookable, spending time in a queue when you’re at work ! Hence if you’re ringing on the day usually means something more urgent is needed and get a call back at some time in the day.
Suggested improvements
Have more staff manning phones at peak times
18th September 2023
Response from Ecclesfield Group Practice
We have listened to our patient’s feedback and understand it can be frustrating when waiting in a queue on the telephone, we are currently looking at introducing a telephone call back system, we are hoping this will make the process of contacting the surgery easier.