Thank you we value and encourage patient feedback. Our reception staff work extremely hard to answer the high call volume that comes through the surgery. They care navigate to the most appropriate clinician within the primary care team. This can include GPs, Nurse practitioners, pharmacists, and other care providers. We offer same day acute appointments either face to face or via telephone, continuity appointments are also available, these are made for by the GP. Demand on our services is extremely high. Sheffield also offer additional appointments access at evening and weekends at the HUBS across the city.