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Ecclesfield Group Practice
2023-10-04
Person
2
5
0
4th October 2023
Reception staff were helpful, though I had to go to the surgery in person because I couldn't get through on the phone.
The problem was with the doctor I spoke to. It felt like she'd already decided what my problem was within 30 seconds, and nothing I said seemed to matter. You could tell she wasn't really listening and in the end I just gave up. I'll call back in a couple of weeks and ask to speak to someone who'll actually listen to me.
Suggested improvements
Have doctors who actually listen, rather than just saying 'mm, mm' and then trying to get you off the phone ASAP.
9th October 2023
Response from Ecclesfield Group Practice
I am sorry that you are not happy with the service you have received at our practice. Please visit our website Suggestions & Complaints - Ecclesfield Group Practice (ecclesfieldgp.co.uk)