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Ecclesfield Group Practice
2018-09-19
Person
2
5
0
Written by a patient
Written by a patient 19th September 2018
I have real difficulty getting an appointment over the telephone with this practice on the rare occasion I actually need it.
In theory I think the on the day appointment system is good, and the sit and wait is a good idea on a Friday. However I work from 8am each morning and can never get through on the telephone lines until at least 10am when I am then told they are full for the day.
The only time I have ever managed to get an appt is when I walk in to the practice at opening time but unfortunately I cannot do this anymore due to work commitments.
I think the GP surgery should seriously consider adopting a telephone queuing system where i can sit and wait in a queue to get through instead of hearing an engaged tone for 2 hours and then be rejected again...
Very frustrating...