Thank you for feedback. We were sorry to read of the difficulties you are experiencing. Unfortunately Dr Neden has reduced her hours at the surgery to support the development of the new medical school which we hope will ultimately lead to more doctors moving into the local area. Ordinarily we are able to offer appointments with doctors in the same team and so you may find it easier to book with Dr John Neden. Unfortunately it has become increasingly difficult to recruit GPs and so our current doctors are carrying much higher patient levels which inevitably puts added pressure on appointment availability. We are however anticipating this situation will improve in the near future with more doctor availability. Online booking is available but you do need to register through our website or direct at our reception. East Cliff Practice