Thank you for your review. We are pleased to see you are happy with your new GP and that she is working through your problems. If you are struggling to get through on the telephone you can use our e-consult facility via the website. If you remain unhappy with the response you are receiving from the practice please make contact with the Practice Manager. With regards to the Covid vaccination. We do and try and post regular updates on our website. https://www.eastclifframsgate.nhs.uk/ We have almost 16,000 patients registered with East Cliff and with all that is required to run the largest vaccination programme ever which we are doing on behalf of all 5 Ramsgate GP practices alongside continuing to deal with the day to day running of a GP surgery we simply do not have the capacity or ability to provide regular updates via text, e-mail or letter about exactly where patients are on the list to be called. It may help to explain that we have limited control over the programme locally. NHS England are responsible for running the programme. They have set the criteria for which groups of the population are to be vaccinated and this in turn generates the list from which we contact patients and invite them in for a vaccination. We also have no control over how many vaccines we receive and therefore cannot predict how soon a patient is likely to be called in. You mention you have received a letter this is because NHS England have set up local hubs in order to vaccinate more people quicker. You may have seen that one has been set up at the SAGA building at Westwood Cross earlier this week. If you are unable to travel to a hub you can receive a vaccination at the practice but you may have to wait longer as we are still working through our priority lists and again are reliant on the number of vaccines allocated to us. East Cliff Practice