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East Cliff Practice
2019-02-19
Person
4
5
0
Written by a patient
Written by a patient 19th February 2019
I feel very fortunate to be a patient with East Cliff. While at times, there might be a wait for an appointment, most issues are not emergencies and therefore can wait a bit for an appointment! If I do have an emergency, well, that's what A&E is for.
My doctor Dr Woodward is an excellent GP who is a smart, empathetic, and honest. I always leave knowing my concerns have been listened to, noted, and that action is being taken to solve whatever issue I might have. I have had less-positive experiences with doctors in the past, so I really value that I can completely trust that Dr Woodward has my best interest in mind.
The only issue is that sometimes appointments run late, but I do not mind this so much because when I see the doctor, I know I am given the time I need and not rushed out of the office to meet a time-quota. The wait is a small price to pay.
The receptionists have always been lovely when I've been in, and are always happy to go out of their way to get me a cup of water if I need it.
The practice nurses are also lovely, and are very gentle when drawing blood, which I'm grateful for as I'm terrified of needles and have tiny, hidden veins. All in all, couldn't really be much happier with East Cliff.
21st February 2019
Response from East Cliff Practice
Thank you for taking the time to leave a review which will be shared with Dr Woodward and the wider practice staff. Doctors will always do their best to keep to time but GPs are increasingly seeing more complex patients with multiple health conditions which are more time consuming to work through and unfortunately means that they do run late. If we were to offer longer appointments it would inevitably mean we offered less appointments overall which would be even more unpopular with patients. We are very appreciative that patients understand this.