We are sorry you are experiencing these issues. Aside from the normal demand we are seeing increased demand on our telephone lines following the easing of lockdown. Added to this we also have increased outgoing activity as we are regularly booking covid vaccinations unfortunately adding more pressure on our phone lines. We do advise patients to try and call at different times of the day when lines are less busy and avoid the start of the day. We are also looking into a virtual queue busting system for our telephone lines which will allow you to hang up and be called back when your call is next to be answered. In line with the lifting of national restrictions we will be looking to allow more patients to come into the surgery over the coming weeks. For messages to Reception you can always go on to our website and use the admin section of our e-consult service. East Cliff Practice