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East Cliff Practice
2021-10-05
Person
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5
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5th October 2021
I called 111 and after answering the questions was told to contact my GP. Finally got through to the number after 106 redialls. To be told all appointments gone. Advised to call back at 8am the next day. Called at 8am. 130+ redialls over 70 mins and no joy.
Illness getting worse, had to go to QEQM A&E. After bloods, ECG, and a very public consultation was prescribed Diazapam. 5. tablets. Running out and no chance of seeing a GP. Tried again this morning. 100+ redials. No joy. Tried going through online app. Bombed me out. Feeling like a zombie. Messaged the surgery requesting help. No response yet. Do I really have to go to QEQM again? Can you not prioritise urgent cases?
I just need to physically see a GP. Message with all details sent on Eastcliff Messages app.
Suggested improvements
Please understand someone is in desperation
8th October 2021
Response from East Cliff Practice
Thank you for your comments we were sorry to read of the difficulties you have experienced and will do our best to resolve them. Unfortunately the NHS remains under significant pressure as we work our way through the backlog and new work related to the pandemic. Added to this Thanet is amongst the most under-doctored areas in the country which means our doctors have much higher patient numbers and subsequently more demand for appointments which places significant pressure on our phone lines. We are somewhat perplexed that you refer to an East Cliff messages app since we have no arrangements with app providers that allows them to directly message us and therefore we cannot trace any previous correspondence from you. If you can either contact us with your details via the e-consult option on our website: https://www.eastclifframsgate.nhs.uk/# or via the on-line form option on our website: https://www.eastclifframsgate.nhs.uk/contact-us-form we will do our best to arrange a suitable appointment. Unfortunately we have no control over the advice you were given by 111 or the service provided to you from East Kent Hospitals. East Cliff Practice