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East Cliff Practice
2020-01-20
Person
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Written by a patient
Written by a patient 20th January 2020
I have been at this doctor since 1984 ,and I been very let down the GP .I HAD LEFT, so I have NO DOCTOR . I was told that I could still see a doctor .well one these doctor (.the stand in doctor) who only come every now and then that's no good you need a doctor who know you it most upsetting .as today Canterbury hospital phone from urology Dept .TO SAY I have still got a very bad infection (kiebsiella) (msu)which I phone and was told the hospital have to tell them .well they did get hold of the doctors .so I phone again to be told it was with the doctor and would let me know when it done.well I had to ring again ,then I was told it no where to be find and perhaps it will be done tomorrow .this is not right to be treated like this . I feel very unwell and in pain . I already stop coming to see GP .1 cant get appointment 2 see a doctor who I don't know me .maybe it out of your hand but it still not good enough after all it was Canterbury hospital said I need treatment and how bad this infection is . nothing is great about this doctors
30th January 2020
Response from East Cliff Practice
Thank you for your comments. I was sorry to read of the difficulties you have experienced and trust your recent experience is not a true reflection of the care you have received at the practice for the past 36 years. We are working hard to recruit new doctors and hope to have two new doctors in place by April. There is significant challenge in recruiting doctors in Thanet and our doctors are working with higher GP to patient ratios than the rest of the country. This article on the BBC website from last year will offer an insight to those challenges. https://www.bbc.co.uk/news/health-46912055 If you are happy to make contact with the Practice Manager we will investigate the facts relating to the incident you describe to understand where things went wrong for you.