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East Cliff Practice
2017-05-25
Person
1
5
0
Written by a patient
Written by a patient 25th May 2017
So fed up with this surgery, you have to be dead, unemployed or an oap to get an appointment! People that work cant get early morning apps as they book 2 weeks in advance, when you do get an appointment it's usually an emergency appointment, that you can only discuss one problem in over a 5 minute period! I came in last week saw a person early in the morning because a cancellation happened to appear got given some antibiotics, which did nothing because i ended up in A&E 2 days later to be told that because of my weight the dose should have been doubled, rung up on the 24/05 to book an appointment for the following morning, again offered an emergency appointment then told to ring up 1st thing to get early appointment to be told as I said in the beginning 2 week wait so looks like another trip to A&E tonight! ABSOLUTE JOKE!!!!!
19th June 2017
Response from East Cliff Practice
Thank you for your feedback. We were sorry to read of your recent experiences. As a Practice we offer significantly more appointments than the national average for a GP surgery, however the demand for appointments continues to grow. We are introducing a number of new initiatives to manage this demand, including offering telephone consultations for those patients who do not need to have a face to face appointment, which we expect will free up more appointments for those who do need to see a doctor. We are also planning on introducing a dedicated service for patients who need an "on the day" appointment. If you are unhappy with any aspect of the care you have received, we would always encourage you to make contact with the Practice Manager to enable us to investigate and address the matter properly. East Cliff Practice