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East Cliff Practice
2019-03-01
Person
2
5
0
Written by a patient
Written by a patient 1st March 2019
I find it very hard to get an appointment .plus calling at 8 am is very stress full after 230 call you get to speak to the staff to be told no appointment for that day .but when you do have a appointment . I feel the GP don't want to hear what you need to say your rush , .I feel let down with the way they don't care it change from a family doctor where doctor care now you feel they don't care . I have some long term illness .plus bone issues .told to go away to see if it get better if not ring to get appointment that a laugh .very let down once you would be sent for an Xray to see was going on . very sad now I wont go just have to put up with it due to the stress of trying to get an appointment
14th March 2019
Response from East Cliff Practice
Thank you for your comments. We were sorry to hear of your recent experiences. We would like to assure you that all of the doctors and staff at the Practice do all that we can to ensure patients get the best care possible despite increasingly challenging circumstances. Doctors will always consider whether scans or other diagnostic tests are going to be helpful given the problems a patient presents with and a doctor will always refer a patient when they believe an x-ray is clinically appropriate. If your symptoms persist we would urge you to once again make contact and book an appointment to see your doctor. East Cliff Practice