Report this review of East Cliff Practice

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

27th April 2021


Me and my husband recieved the first pfizer vaccine end of Jan, it will be 3 months at the end of this week, we are still waiting to called for 2nd vaccine, we are both over 70, we can't book on the NHS website to go to Saga building, we are told not to call the surgery, why is there such a delay in receiving the 2nd jab? Why can't we book to go to a local hub? Why did the practice decide to do there own thing? There are many more people who have recieved both vaccines, younger and less vulnerable, yet we are still waiting.

Suggested improvements
Update the website, so people know what's happening

6th May 2021
Response from East Cliff Practice

Thank you for your review of the practice. I am sorry that you have not been contacted regarding your second Pfizer Vaccine. We are expecting a delivery of Pfizer second dose vaccines on Monday 10th May and we have clinics planned on the 12th-14th May so you should be contacted shortly and invited in. If you have not heard from us by Tuesday 11th May then please contact the surgery. The Covid vaccination programme has been the most challenging programme ever attempted by the NHS. The double vaccination of a population of more than 68 million people with very little planning, during the middle of a pandemic, has been extremely challenging. As you may be aware there have been national delays in the production and supply of vaccines and this has meant delays in us receiving vaccine doses. Often we receive late notice of the arrival and type of vaccine we receive making it difficult to plan clinics. In the case of next week’s delivery we were notified yesterday (4th May) of what vaccines to expect. We find that instead of receiving a limit of 1,000 vaccines which we had agreed to take each week, next weeks delivery will be close to 2,500 vaccines. The majority of which will need to be administered by Friday evening. This means having to ask staff to work longer hours in order to put on extra clinics and diverting staff to ensure no vaccines are wasted and all of this whilst running a busy GP surgery where daily demand is already above that which we were experiencing pre-covid. You ask why we are doing our ‘own thing?’ At the start of the vaccination programme there were no central sites. The only way to deploy so many vaccines in such a short space of time was to ask GP Practices to deliver the programme as collaborative groups of practices from existing surgeries. Across the country GP surgeries have vaccinated around 75% of the eligible population so far, it has been a huge effort. We had the choice, we could have said no and waited for the hubs to be set up but all of the staff here wanted to play our part in ending this dreadful blight on the nation. To date we have given more than 20,000 doses from the Montefiore Centre. The issue of being unable to book at the Saga site has nothing to do with East Cliff Practice. Government directives have stated that patients should have their first and second doses at the same site they have also set out which cohorts of patients should be vaccinated at which centres. We did have the option of joining the hub and centralising the vaccinations at the SAGA site in February but we had concerns over the ability of a central site to be able to manage such high numbers of patients and we are aware that for a proportion of our patients travel can be difficult and we wished therefore wanted to retain this as a local option. It is difficult to comment on the issue of younger people having had both vaccinations. If all sites are following the same rules then younger people who may have underlying conditions which might not be obvious may have had both vaccinations. I can assure you all staff here are doing their best through these challenging times,we aim to update our website at least monthly and are sorry that information on the website has not been updated as often as we would have liked. East Cliff Practice

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment