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East Cliff Practice
2018-10-02
Person
1
5
0
Written by a patient
Written by a patient 2nd October 2018
The receptionists seem to think they have a medical degree and are very rude, unhelpful and patronising. It is nearly impossible to get an appointment even for a sick child!! Their answer is "take them to A+E we can't give you an appointment, try and ring at 8am tomorrow morning"!!!!!! Even then you can't guarantee an appointment.
18th October 2018
Response from East Cliff Practice
Thank you for your comments. I am sorry to hear of your recent experience if you are able to provide your details to the Practice Manager and an idea of when you requested the appointment we have call recording and will review what you were told. Our receptionists are not medically trained nor do they claim to be but the doctors have asked that they do ask patients for the reason for requesting an appointment this is to allow the clinical staff an opportunity to consider whether a Nurse Practitioner or Clinical Pharmacist might be able to see the patient instead. East Cliff Practice